![]() ![]() Also, when I "Get Info" on the volume while booted from Recovery or from the Tools Drive (click on the little "I" button in the top right corner of Disk Utility), it says that the volume is not encrypted. Only our faculty are allowed to enable FileVault and this was a student. The super curious thing is that FIleVault was NOT ENABLED for this user. When I turn off Startup Security and boot from a Tools drive, the drive still won't mount. Booting to recovery mode shows the "Macintosh HD" as unmountable. No am I able to get to our "Admin" user login because it's at the FileVault login window (not the OS login window). But her password (and she's 100% confident that she's typing it correctly) does not work. User says she was trying to run the latest security update, and upon restart, we were presented with what appears to be a FileVault login window with her username listed. ![]() ![]() I saw this yesterday on a 2018 MacBook Air running 10.14.6. Any help with that would be much appreciated as I feel it could prevent this issue in the future. It was a bit of an oversight in our first deployment using Jamf. Right now that's the only way a non-admin user could have done so. Is this the way FileVault is SUPPOSED to function? or is something awry? Is there a way I could unlock it from the recovery terminal? or Jamf for that matter? From what I can tell the only way to turn it off is from within the OS, but if it's not taking my local admin credentials I have no way of getting in.Īlso, if someone knows a script or config that would keep users from being prompted to create a secure token upon first login I would love to know about it. These devices are also on 10.14.6, I'm wondering if there's something to the double account secure token? If Secure Token was enabled for BOTH the local admin AND the user's account, would that have kept me from being able to unlock it? if the local admin account had the secure token, shouldn't i have been able to log in using it's credentials? or am I missing something Nice to hear it's not just us, let me know your findings. I was leaning toward a FileVault as well. At this point the machines have been restored so I can't provide screenshots but if there is further info needed I will do my best to provide it. Is there any normal reason the System HD would unmount/appear unmounted like that? It's a mystery I would like to solve before it claims any other victims.įirst post here, but having gotten great info from this forum even BEFORE we had Jamf, I'm hopping someone has some bright ideas. I can't tell if this is a hardware fault, OSX related, Jamf related, or perhaps a combo. If anybody can shed some light on what might've caused this, how to solve without data loss, or anything worth trying or checking into I would greatly appreciate it. Teacher lost her data though.įigured it was a one off fluke that night, but was greeted by an email from a colleague asking if anybody else had seen this the following morning, so now I'm concerned. Ultimately I could get nothing to work but erasing the disk which then mounted it afterward and I could re-install the OS and so far it's running as expected again. Tried First-Aid and it failed, tried using the Terminal to repair the disk, still failed. I attempted to re-mount it but nothing happened. Stumped, I booted into recovery mode, and checked the Disk Utility, only to find that the internal system boot disk was unmounted. Tried several times and made absolutely sure it was being entered correctly. However, when I entered the password for the local admin account it didn't work. ![]() Since she could not get in from there she brought it to me. Instead, the local administrator account appeared there with a space for the password. When it came back up, the usual "Username/Password" login screen was not there. The teacher was having trouble connecting to the wifi and restarted the machine. Both reports and subsequent symptoms were identical. Can't confirm exact timing but they were within a day of each other for sure. So far this has happened on 2 separate MacBook Airs (2019 model). I figured I'd put it up here and see if anyone has any insight, so here's the scoop. We recently started using Jamf in our school district and ran into a very weird issue recently that quite frankly I can't explain and a couple hours scouring the internet was of little to no help. ![]()
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